qquu Privacy Policy
The security of your personal information is our highest priority. In this policy we explain in detail how information is collected, used, and kept safe.
0 Introduction and Scope
qquu ("we", "our", "platform") operates an online gaming service for players in Bangladesh. This privacy policy ("policy") applies to the qquu website qquu.cam and all related services.
When you register, log in, or use any service on qquu, you are considered to have agreed to the terms of this privacy policy. Please read this policy carefully, and if you object to any part of it, refrain from using the service.
We are fully committed to protecting personal information and keep your data safe using SSL encryption and industry-standard security practices. Our fair play policy ensures your information will never be sold to third parties.
1 Information We Collect
We collect various types of information for the purpose of creating accounts and providing services on qquu. This information comes from two main sources: (a) what you provide directly, and (b) what is collected automatically while you use the service.
1.1 Information You Provide
During registration and use of the service, you provide the following information:
- Full name and date of birth (for age verification — only accounts for persons aged 21 or above are approved)
- Mobile number and email address
- Password (stored in encrypted form — we never see your password directly)
- Payment information: bKash, Nagad, Rocket, or bank account details (used only for processing transactions)
- Identity verification documents (national ID card or passport for the KYC process)
- Information you provide and the content of communications when seeking support
1.2 Automatically Collected Information
The following information is collected automatically while you use qquu:
- IP address and device type
- Browser and operating system information
- Date, time, and session duration of service access
- Which pages were visited and which games were played
- Data obtained from cookies and similar tracking technologies
- Transaction history (deposits, withdrawals, and bonus activity)
2 Purpose of Data Use
qquu uses collected information only for specific, lawful, and transparent purposes. Your information is never used for unnecessary or unauthorised purposes.
2.1 Service Delivery and Operations
- Creating and managing your account
- Processing deposit and withdrawal transactions
- Providing bonuses and promotional offers (such as the 150% welcome bonus)
- Managing the VIP program and processing cashback
- Providing customer support
2.2 Security and Compliance
- Preventing fraud, money laundering, and other illegal activity
- Verifying your age and preventing access by minors
- Ensuring account security and detecting suspicious logins
- Implementing responsible gaming policies
- Meeting applicable legal obligations
2.3 Service Improvement and Personalisation
- Recommending games and offers based on your preferences
- Improving platform performance and user experience
- Identifying and resolving technical issues
- Sending important notifications related to the service
3 Data Sharing and Disclosure
qquu never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
3.1 Service Provider Partners
We use trusted third-party services to carry out specific functions such as payment processing (e.g. bKash, Nagad, Rocket), identity verification, and game software supply. Only the minimum information necessary for them to complete their specific task is shared with these partners.
3.2 Legal Obligations
We may be required to disclose information under a court order, a lawful request from a law enforcement agency, or applicable law. In such situations we always follow a policy of disclosing only the minimum information required.
3.3 Platform Protection
Relevant information may be shared with security partners to prevent fraud, cyberattacks, or other harmful activity.
3.4 Business Changes
In the event of a future merger, acquisition, or restructuring, your information may be transferred to the new entity. You will be notified in good time before any such change.
4 Cookies and Tracking Technologies
Cookies and similar technologies are used on the qquu website to enhance your browsing experience and ensure the platform functions correctly.
4.1 Types of Cookies
- Essential cookies: Required to maintain login sessions, carry out security checks, and support the basic operation of the platform.
- Functional cookies: Used to remember your language preferences and settings.
- Analytics cookies: Collect platform visit statistics to help improve the service.
4.2 Cookie Controls
You can disable cookies from your browser settings. Please note, however, that disabling cookies may cause some platform features to stop working correctly, particularly those related to login and transactions.
5 Data Retention and Deletion
qquu retains your information only for as long as it is needed for the relevant purpose or as required to meet legal obligations.
5.1 Retention Periods
- Active account data: retained for as long as the account remains active.
- Transaction records: retained for the period required by law.
- KYC documents: retained after verification is complete in accordance with applicable regulations.
- Account closure: personal information is deleted within a reasonable period after legal obligations have been fulfilled.
5.2 Data Deletion Requests
You may request the deletion of your personal information. However, information that must be retained due to legal obligations may not be possible to delete. To make this request, contact our support team via live chat or email.
6 Data Security Measures
qquu has implemented technical and administrative measures meeting the highest industry standards to keep your personal information safe.
6.1 Technical Security
- SSL/TLS encryption: all data transmission between the website and servers is encrypted.
- Password hashing: your password is never stored directly — only a one-way hash is kept.
- Two-factor authentication: available for additional account security.
- Firewall and intrusion detection systems.
- Regular security testing and vulnerability assessments.
6.2 Administrative Security
- Data access is strictly controlled — only authorised staff can view the information they need.
- All staff are bound by confidentiality agreements.
- Regular staff training and security awareness programmes.
6.3 Important Notice
In the event of a security breach, we will notify affected users in a timely manner in accordance with applicable law. However, since absolute security on the internet cannot be guaranteed, please keep your password confidential and contact us immediately if you notice any suspicious activity.
7 Your Rights Regarding Your Data
qquu believes you have full rights over your own information. The following rights apply to you at all times:
7.1 Right of Access
You may request at any time to know what information we hold about you. Contact us via live chat or email and we will respond within a reasonable time.
7.2 Right to Rectification
If your profile contains incorrect or outdated information, you may request that it be corrected. Changing certain information (such as name and date of birth) may require re-verification of your identity.
7.3 Right to Erasure
In certain circumstances you may request the deletion of your personal information. However, this right may be limited in cases involving legal obligations or ongoing disputes.
7.4 Right to Object to Processing
You may object to the use of your information for certain purposes. If you wish to stop marketing communications, let us know at any time.
7.5 How to Exercise Your Rights
To exercise any of the rights listed above, contact us via our 24/7 live chat or by email at [email protected]. We will process your request with the utmost care.
8 Minors and Age Restrictions
qquu's services are strictly for persons aged 21 or above only. We do not intentionally collect information from any minor.
Age verification is mandatory at registration. If we discover that a minor has created an account, we will immediately close that account and delete all associated information.
If a parent or guardian believes their child has opened an account on qquu, please notify us immediately at [email protected].
9 Policy Changes and Updates
qquu may update this privacy policy from time to time. Changes may be made due to business developments, legal requirements, or technological improvements.
If any significant changes are made, we will notify you via your registered email address or through a notice on the platform. Continued use of the service after any changes will be considered as your acceptance of the updated policy.
The "Last Updated" date at the top of this page always indicates the date of the most recent review. We recommend making a habit of reviewing this policy regularly.
10 Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact us in the following ways:
- Email: [email protected]
- Live Chat: Support in Bengali available 24/7
Our data protection team is committed to resolving any request you have as quickly as possible. Your privacy matters greatly to us — qquu is always here for you as a safe and reliable platform.