For ages 21 and above only

qquu Responsible Gaming — your protection is our priority

Enjoy entertainment within your limits — qquu is committed to giving you a safe, balanced, and responsible gaming experience.

Why is responsible gaming important?

Online gaming is a great source of fun and entertainment. But like any form of entertainment, it is important to keep it within the right limits. qquu believes that responsible gaming is not just a rule — it is a reflection of our commitment to our players.

We want you to enjoy every session and ensure that gaming never has a negative impact on your personal life, family, or financial situation. To this end we provide a number of effective tools and guidelines that will help you maintain a mindful and healthy gaming habit.

Remember: gaming is always for entertainment. It is not a source of income and it is not a solution to any financial problem. Responsible gaming at qquu means — playing mindfully, knowing your limits, and seeking help when needed.

Important notice: qquu is only for those aged 21 and above. Account registration and playing games by minors is strictly prohibited. We follow the age verification process strictly.

Our protection tools

qquu gives you a number of effective tools to control your own gaming — use them at your convenience.

Deposit Limit

You can set how much you deposit per day, per week, or per month yourself. Once a limit is set it takes effect immediately. A request to increase the limit takes 7 days to take effect, so that no decision is made in an emotional moment.

Time-Out Break

Want to take a temporary break? Set a time-out from 24 hours up to 6 weeks. During this time your account will not be active and no bets or deposits will be possible. You will need to wait for the break to end before reactivating it yourself.

Self-Exclusion

If you need a long-term break, apply for self-exclusion. Choosing this option means your account will remain permanently closed for a set period (from 6 months up to 5 years). During self-exclusion, logging in or opening a new account is not possible in any way.

Session Timer

Set the time limit for each gaming session yourself. When the set time is up, you will be automatically alerted. Playing for long periods can put strain on your body and mind — so taking regular breaks is always a good idea.

Bet and Loss Limit

Set in advance the maximum amount you are prepared to lose on a daily or weekly basis. When this limit is reached, play will automatically stop and you will be protected from unnecessary loss.

24/7 Support Team

If you feel gaming is becoming a problem, contact us today. Our Bengali-speaking support team is with you 24 hours a day, 7 days a week via live chat. Confidentiality is fully guaranteed.

Age 21+ — a mandatory requirement

qquu is only for adults. In line with the legal age limit in Bangladesh and as part of our responsible gaming policy, we verify the age of all new accounts.

If you are concerned about a minor using this site, please use parental filtering software and contact us. Protecting minors is our highest priority.

21+

Age mandatory

Assess yourself

Ask yourself the questions below. If the answer to more than one is yes, it is time to take a break and speak with our support team.

Are you spending more time or money on gaming than you planned?

Is the thought of placing more bets to recover lost money coming to mind?

Do you feel restless, irritable, or anxious when you are not gaming?

Are you giving gaming more importance than family, friends, or work?

Are you taking on debt or dipping into savings for gaming?

Are you repeatedly arguing with family or loved ones about gaming?

Remember: seeking help is not a sign of weakness, it is a sign of strength. Contact us via live chat — completely confidentially.

How to use the protection tools

Log in to your account

Choose your preferred limit

Deposit limit, session timer, loss limit, or time-out — choose any one or more tools according to your needs.

Set the limit

Enter the set value and choose the time period (daily / weekly / monthly). Confirm the change.

Takes effect immediately

Reducing a limit or setting a time-out takes effect immediately. A 7-day waiting period applies for increasing a limit.

Contact the support team for self-exclusion

For long-term self-exclusion, let our support team know directly via live chat. We will complete the process quickly.

Review regularly

Review your gaming history and spending once a month. Adjust limits as needed.

Core principles of responsible gaming

Set a budget: Decide before you play the maximum amount you can spend. This amount should be money that, even if lost, will have no impact on your daily life. Never use rent money, your children's education costs, or emergency funds for gaming.

Control your time: Decide in advance how long you will play each day and stick to it. You can set an alarm on your mobile or use our session timer.

Do not play driven by emotion: If you are angry, frustrated, or under mental stress, it is better not to play. In such a state it is hard to make the right decisions and the chance of loss increases.

Do not chase wins: The tendency to place more bets to recover lost money is a warning sign of gambling addiction. Remember, each bet is independent — the previous result has no connection to the next result.

Take breaks: Regular breaks keep the gaming experience fresh and enjoyable. Stop playing when you are tired and focus on other activities — spend time with family, go outside, or do something you enjoy.

Gaming is entertainment, not a business: Thinking of gaming as a source of income is a mistake. Wins may come occasionally, but in the long run gaming can never be a guaranteed source of income.

Contact us for support

Do not struggle alone. Our team and the channels below are always by your side.

qquu Live Chat

24/7 support in Bengali. Let our team know directly — confidentiality is fully protected.

Email Support

If you want to share more details, email: [email protected] — we will respond as quickly as possible.

Personal Account Settings

Common FAQs

Responsible gaming means enjoying gaming within a set budget and time, while staying aware of your own limits. It includes using deposit limits, managing session time, avoiding decisions driven by emotion, and seeking help when needed. qquu always has tools and support available for this.

Your account cannot be reactivated before the self-exclusion period ends. After the period ends, if you want to start again, contact our support team. Even then, we will advise you to take a little more time away.

Yes, reducing a deposit limit takes effect immediately. However, a 7-day waiting period applies when increasing a limit. This rule is kept intentionally so that no one exceeds their safety limit in an emotional moment.

No, not at all. qquu is only for those aged 21 and above. We verify age at the time of account registration. If we find that a minor is using our platform, we will immediately close that account and any deposited funds will be returned.

Yes. Our support team will help you activate self-exclusion and advise on the necessary steps. Contact us via live chat or at [email protected]. All conversations are kept completely confidential.

Time-out is a short-term break — from 24 hours up to 6 weeks. It is suitable for a temporary rest. Self-exclusion is a long-term solution — from 6 months up to 5 years. During this period the account is completely inactive and no new account can be opened either.

Enjoy safely

Play responsibly and keep gaming as a source of entertainment. See our FAQ to learn more or start playing directly.

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If you have any issues, contact us: [email protected] | 24/7 Live Chat